Acura of Concord, this one’s for you!
My sister, husband and I headed to a couple dealers this weekend to shop for a new car. We found the right car, the perfect color, and the interior she was looking for. They even had the car in stock. Is she driving it now? No. Here’s why.
When we arrived, an unapproachable looking dude greeted us from the door (we were outside looking at the RDX and MDX). He then went back inside. He didn’t approach us until my husband went inside to ask for help. When he did come outside, he was very short, unfriendly, and barely provided information about the vehicles. We asked him if my sister could test drive and he said yes. (Pssssst….if you’re trying to sell a car, YOU approach US and YOU offer to take us on a test drive).
We pushed our dislike for him aside, knowing that in the end, my sister just wanted a car. When we returned to the dealer, he took us to his desk and immediately tried to get my sister to give him her social. That is not only unnecessary- but it seemed strange that he would want that information upfront. Perhaps he didn’t think we could afford an Acura? Weird, I own a TL.
Anyhow, we asked for numbers, he gave us a figure and we said we’d think about it. He asked what number my sister would accept and we gave it to him. He immediately said no, so we left. Prior to us leaving, he expressed how p*ssed off he feels that management offers such great deals to customers just to reach end of month sales. He also said that the offer he gave us was exceptional, and that if we went to another dealer on Monday, they would “throw it in your face.” Um, no sir- someone throws something in our face and we’ll have more to discuss than the sale of a car.
We left his desk, and once we were back outside, he ran out and offered a better deal. We reluctantly went back inside (it really was a good deal) with him and he brought the car my sister wanted.
He sat down with us and started the paperwork. My husband asked him a question about his offer, and he immediately raised his voice at him and started spewing out the number of dealerships Acura has nationwide (?) I was amazed, I couldn’t believe what I was hearing. My husband said “please just relax, we’re buying the car, we just have questions” and he responded, “what do you want? you want me to kneel down to you?!”
My jaw dropped, and I collected my things and we left. This would have been a good time for him to apologize, but he did not. It would also be nice for him to call my sister with an apology, but noooooo.
This man lost a sale because of his nasty attitude. I’m glad I was able to keep my composure. We left like civilized people, with the guy still yelling at us. Unbelievable!
Sorry sis, it wasn’t your day to buy that car. Maybe next week? Another day, another dealership…